cryo Platform Privacy Notice
This page describes what we collect when you use cryo and how we keep that data protected. We collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with anti-money-laundering law. We do not sell your data to third parties, and we encrypt sensitive information—payment details, ID documents, account credentials—using industry-standard SSL protocols.
Our privacy commitments reflect the fact that every player on cryo trusts us with financial and personal information. We handle that trust by being explicit about what we collect, how long we keep it, and who has access to it. If you have questions about how your data is used, our customer support team provides direct answers.
These privacy practices apply to all cryo users accessing the platform from supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. This notice is current as of the date shown at the bottom of the page and may be updated to reflect changes in law or our data-handling practices. We notify you of material changes before they take effect.
What We Collect and How We Use It on cryo
When you register on cryo, we collect your email address, password, full name, date of birth, and residential address. We use this information to create and manage your account, send service notifications (deposit confirmations, withdrawal status), and respond to your support inquiries. Your email is also used for password recovery and two-factor authentication if you enable it.
Before your first withdrawal, we request government-issued ID (passport, national ID card, or driver's license) and proof of residential address (utility bill, rental agreement, or government letter). This is our Know-Your-Customer (KYC) process, mandated by anti-money-laundering law in jurisdictions where cryo operates. We store these documents encrypted on secure servers and use them only to verify your identity. Once verified, you do not need to resubmit KYC documents for future withdrawals.
When you deposit or withdraw funds, we collect transaction data: amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), timestamp, and settlement status. We use this information to process payments, reconcile your account balance, and detect fraud. Payment details are encrypted end-to-end; we do not store full card or e-wallet credentials on our servers.
We collect gameplay data automatically: which games you play, bet amounts, session duration, outcomes, and device information (operating system, app version, IP address). We use this data to operate the platform, detect abuse or collusion, ensure fair game settlement, and improve user experience. Gameplay data is retained for as long as your account is active; historical data may be archived after account closure for record-keeping and dispute resolution.
We do not track you across websites
Our data collection applies only to your activity on cryo. We do not use cookies to follow you on external sites or sell browsing data to advertisers.
Third-Party Processors and Data Sharing on cryo
We share limited information with payment processors to complete deposits and withdrawals. When you deposit via mobile banking, your transaction is routed through local payment's payment gateway; online payment receives the transaction amount and timestamp but not your full account details on cryo. Similarly, bank transfers via e-wallet or mobile banking are processed by those banks' payment systems. We provide them only the information necessary to settle the transaction.
We may share KYC documents (ID and address proof) with our compliance officer or anti-money-laundering partner if required to verify identity or investigate suspicious activity. This sharing is strictly limited to what law requires. We do not share KYC data with marketing partners, affiliates, or any party unrelated to compliance.
Our servers and backups may be located outside your jurisdiction. Data in transit between your device and our servers is encrypted using TLS (Transport Layer Security). Data at rest on our servers is encrypted using AES-256. If our servers are located in a country with different privacy laws than yours, we apply our cryo privacy standard—whichever is more protective—to your data.
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Payment processors
local payment, online payment, e-wallet, mobile banking, local payment, online payment gateways; banks (e-wallet, mobile banking, local payment, online payment) receive transaction data only.
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Compliance partners
KYC documents shared only if required by law or to investigate fraud.
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Cloud infrastructure
Servers and backups may be located outside your jurisdiction; we apply our standard security practices standard regardless.
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No third-party marketing
We do not sell your data to advertisers, data brokers, or affiliate networks.
Cookies and Tracking Technology on cryo
We use cookies to maintain your login session, remember your language preference, and detect fraudulent access attempts. Cookies are stored on your device and sent to our servers with each request. You can disable cookies in your browser settings, but doing so may prevent you from accessing cryo or cause features (such as session recovery) to fail.
We do not use third-party tracking pixels, retargeting tags, or analytics services that profile you across websites. Our analytics tool measures aggregate site performance (page load time, error rates, game availability) but does not track individual users or build behavioral profiles.
Your Rights and Data Deletion on cryo
You may request a copy of all personal data we hold about you. We provide this information in a portable format (CSV or JSON) within 30 days of your request. You may also request correction of inaccurate data—for example, if your address on file is out of date, we update it immediately.
You may request deletion of your account and associated data after account closure. We retain KYC documents, transaction logs, and gameplay records for a minimum of five years to comply with anti-money-laundering regulations and resolve disputes. After that retention window, we delete or anonymize your data unless law requires longer storage.
If you believe we have violated your privacy rights, contact our support team with details of the alleged breach. We investigate and respond within 10 business days. If you are dissatisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
Data Retention and Account Closure on cryo
Active account data—balance, transaction history, gameplay records—is retained while your account is open. When you close your account, we retain data as follows: KYC documents and transaction logs for five years (anti-money-laundering requirement); gameplay records for two years (dispute resolution); and email communications for one year (customer service reference). After these windows, data is securely deleted or anonymized.
If your account is suspended due to breach of our terms, we retain all data for potential legal action or regulatory investigation. We do not delete data from suspended accounts unless required by law or court order.
Contact and Data Protection on cryo
If you have privacy questions or wish to exercise your rights (access, correction, deletion), contact us through our customer support page. Provide your account email and specific request. We respond to all privacy requests within the timeframes stated above.
Our data protection practices reflect our commitment to transparency and account security. Every player on cryo deserves to know what information we collect and how it is used. We do not claim to be perfect, but we are deliberate and cautious about data handling, and we welcome scrutiny of our practices.